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Contact us:

+49 (511) 5154-38-99
+7 (999) 120-95-90

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1. Warranty

1.1. There are statutory warranty rights.

1.2. As a consumer, you will be asked to check the item immediately upon delivery for completeness, obvious defects and transport damage and to notify us and the freight forwarder as soon as possible. If you do not comply with this, this does not affect your statutory warranty claims.

1.3. As far as you are an entrepreneur, deviating from the above warranty regulations applies:

a) As a condition of the thing are only our own information and the product description of the manufacturer as agreed, but not other advertising, public suggestions and expressions of the manufacturer.

b) In the case of defects, we provide warranty at our discretion through repair or subsequent delivery. If the defect elimination fails, you can request a reduction or withdraw from the contract. The elimination of defects shall be deemed to have failed after a second unsuccessful attempt, unless the nature of the item or the defect or the other circumstances indicate otherwise. In the case of rectification, we do not have to bear the increased costs incurred by the shipment of the goods to a place other than the place of performance, unless the shipment corresponds to the intended use of the goods.

c) The user is obliged to inspect the subject of the contract for defects immediately upon receipt and to notify noticeable defects in writing and in detail within eight days, but no later than three months after receipt of the goods, in writing enclosing evidence to ACADEMY LA UG (limited) ,

In the event of a violation of the obligation to inspect and notify, the assertion of the warranty claims is excluded.

The proof that the defect was present when the goods were handed over is the responsibility of the user. A reversal of the burden of proof is therefore excluded. (This does not apply to consumer businesses.)

d) The warranty period is one year from the delivery of the goods. The reduction in time does not apply:
– culpably caused damages for injury to life, limb or health and for intentional or grossly negligent other damages;
– as far as we have fraudulently concealed the defect or have taken over a guarantee for the condition of the thing;
– in the case of items that have been used for a structure in accordance with their normal use and have caused its defectiveness;
– in the case of legal recourse claims that you have against us in connection with warranty rights.

1.4. Warranty claims of the user beyond this regulation are excluded. Excluded are further claims for compensation for damages that did not arise on the subject of the contract itself. This does not apply insofar as liability is mandatory in cases of intent, gross negligence or the lack of warranted characteristics. In any case, no guarantee is given for inappropriate or improper use, treatment or application.

2. Guarantee information

The customer receives a guarantee of 2 years for all new devices. Start is the date of purchase.

During a repair process, ACADEMY L.A. UG will provide the customer with a replacement device / handpiece if available. The customer is obliged to immediately return the replacement device / handpiece to ACADEMY L.A. UG upon receipt of the repaired product. If a replacement device is damaged or not returned immediately, Academy L.A. UG may claim damages.

You can contact our customer service at the following times: ACADEMY L.A. UG (haftungsbeschränkt), Anna Volnov, Podbielskistrasse 67 30177 Hannover +49511 51543899 info@academyla.store

Office hours: Monday-Friday 09: 00-14: 00